Privacy and Confidentiality Policy
TexasHealth.org is designed to comply with existing and proposed federal standards for the privacy and confidentiality of health care information. The database and software components are structured to provide that maintenance and routine troubleshooting occur with no access to your personal information. A security system helps protect against unauthorized access or misuse by authorized users.
All forms that request personal information (name, address, e-mail address, etc.) employ the https communications protocol to ensure secure and encrypted transmissions over the Internet.
To assist you in finding healthcare providers or other services located near you, TexasHealth.org may collect and use information regarding your location if you have allowed this functionality.
Please read the Privacy Statements/Policies of our partners, linked below, which are external to the TexasHealth.org website. When selected, each will open in a new browser window. If you choose to conduct an online transaction with one of these companies, you may be required to submit personally identifiable information (PII). This PII is not kept or stored by Texas Health Resources. Texas Health has no control of how information is handled by these sites. Please read the privacy policy of the respective partner to understand how your PII may be disclosed, contained and maintained. Contact the partners directly with any questions.
- Flower and Gift Delivery - BestFlowers.com
- Online Bill Pay - Internet Payment Exchange
Access and Disclosure
TexasHealth.org does not disclose or provide access to any personal information to anyone without your permission, unless ordered to do so by a court of law or otherwise required by law. There may be isolated instances in which the staff must access the database to repair problems. Any access to individual files is carefully controlled. Staff members must document the need for access, log details of the access when complete, and confirm to management that they have accessed only task-critical areas and are in compliance with confidentiality policies.
Links to Third Party Sites
The TexasHealth.org Internet site may contain links to other Internet sites ("Linked Sites"). Links are strictly for informational purposes, and the appropriateness of such links is based on the judgment of the TexasHealth.org Internet Work Group. The Linked Sites are most likely not under the control of Texas Health Resources, and Texas Health Resources is not responsible for the content of any Linked Site that it does not control, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Texas Health Resources is not responsible for webcasting or any other form of transmission received from any Linked Site. Texas Health Resources provides these links as a convenience, and the inclusion of any link does not imply endorsement of the site by Texas Health Resources or any association with its operators.
Linked sites will open in a new browser window, clearly indicating to users that they are leaving the TexasHealth.org Internet site. Texas Health Resources annually re-evaluates all external health related websites to which it links.
Passive Tracking Mechanisms
TexasHealth.org is firmly committed to protecting the privacy of website visitors. TexasHealth.org uses Web logs and temporary Internet cookies to gather information about site visitors.
The following are examples but not limited to information collected during a typical website visit:
- The date and time of the visit as well as length of stay
- The pages of TexasHealth.org viewed during the visit
- The IP address of the computer used to visit the site
- The type of Web browser and operating system used to view the site
- The Internet domain from which a visitor accessed the site
TexasHealth.org uses Web logs as a way of conducting basic market research and to study how the site is being used. TexasHealth.org periodically analyzes the Web logs and may implement improvements or refinements based on information in the Web logs.
Cookies are packets of information that a website transfers to a user's computer for record-keeping purposes. They are a means of keeping track of a user's preferences during a visit to a Web site. Some services on our website use multi-session cookies, also known as “persistent cookies.” Persistent cookies are:
- Small bits of text temporarily stored in your computer
- Placed on your computer for more than a single session
- Used to differentiate between new and returning site visitors, to customize our website for frequent visitors, and to assess site design and content
Persistent cookies placed on your computer will expire two years after your last visit to our website.
Use and Sharing of Cookie Data
We do not use session cookies or persistent cookies to collect PHI and we do not share any data collected from cookies.
If you do not want information to be collected via cookies, you can turn off cookies in your browser. To turn off cookies in Microsoft Internet Explorer, choose Tools from the top navigation, select Internet Options, choose Privacy and change the settings for TexasHealth.org. Information on TexasHealth.org may be read with cookies turned off.
We collect and store no other information about you when you visit our site unless you choose to provide it. For example:
- If you send us an email or submit an online form, we will receive only the personal information you include in the form.
Phone Numbers
Texas Health may collect information on calls to numbers listed on the Texas Health website and marketing materials. This information includes the caller’s phone number, the name displayed on the Caller ID and other caller information (such as call source, call duration, location, device).
Texas Health uses analytics tools developed by approved vendors to analyze the activity of interactions as consumers use our website and our products and services. Texas Health uses information collected to improve customer experience and website performance. Information is collected in a HIPAA-complaint platform and is not shared with third-parties for marketing purposes.
SMS/Text Messages
You acknowledge and represent to Texas Health that you are the current wireless service plan subscriber and/or an authorized user of the mobile phone number(s) that you link to (sign up to receive) the text alert/messages service, or you have been granted permission by the wireless service plan subscriber and/or authorized user of the mobile phone number(s) to enroll the mobile phone number(s) in the service;
You grant Texas Health express permission to send automated text messages to the enrolled mobile phone number(s) through your wireless phone carrier unless and until such permission is revoked in accordance with these Terms and Conditions; and,
By granting such permission to Texas Health, you are hereby requesting to receive text messages in spite of the fact that your mobile phone number(s) may otherwise be on the federal, or a state's, Do Not Call List and you agree that, to the maximum extent permitted by law, your request overrides any prior Do Not Call request for or related to the Texas Health program you enroll in. You are not required to agree to receipt of text messages in order to purchase any product or service from Texas Health. Depending on the Texas Health program you enroll in, you may receive marketing messages. Texas Health is committed to building user trust and confidence by promoting and complying with the use of business practices that help protect the privacy and the security of the customer and their data.
Terminology: "Alerts", "text alerts" or "text messages" may be used interchangeably in any other published information about this Texas Health service. All terms referring to this messaging service are considered bound by these Terms and Conditions.
Short Codes: The Texas Health short codes are 84658, 894584 and 804804
Texas Health offers one-time text message programs as well as subscription text message services on short codes 84658, 894584 and 804804. These text messages may be operational alerts/reminders or educational health content or may contain marketing content based on the communication preferences and authorization provided by the member.
Although, the short code 804804 would be sending a verification code via SMS so you can verify your identity when logging into your account. This short code will also be sending recurring updates to patient’s family members who’ve enrolled through the keyword opt-in when the patient is undergoing a medical procedure.
Texas Health offers these text message programs to provide information or resources on topics including but not limited to the following: Operational alerts/reminders such as billing/payment, claims, coverage, digital tools and communication materials, health and wellness tips, medical coverage, medication reminders and health insurance education. Health-related information provided is not meant to replace professional medical advice. Operational information provided is valid only at the time the text message is sent and may change at a later time.
To subscribe to receive text messages:
Step 1: Log in to your MyChart account at MyChart.TexasHealth.org.
Step 2: Click on the main menu and click on the Communication Preferences option to change your communication preferences.
OR
Step 1: Log in to your Texas Health or MyChart account at Account.TexasHealth.org.
Step 2: Click on the Communication Preferences tab to change your communication preferences.
To stop receiving text messages: Text messages can be cancelled at any time by changing your preferences in MyChart or on TexasHealth.org from the Communication Preferences page.
OR
Replying STOP from your mobile phone.
With either of these methods, you will receive one final confirmation text message from Texas Health saying that you will no longer receive text messages from that short code. If you change your preferences through Texas Health MyChart as described above, it may take up to 72 hours for your changed preferences to take effect. During this 72-hour period, you may receive additional text messages from Texas Health. You agree that your prior express consent to receive text messages shall continue indefinitely unless and until you cancel your prior express consent.
If revoking your consent by texting STOP to the text message you have received, your text response should contain only the word STOP without any additional words, spaces or characters either before or after the word STOP. This will opt you out of the text message type to which you have responded.
Texas Health will reasonably endeavor to comply with other text communications sent in which you indicate a clear and unmistakable intent to revoke your prior permission; however, you (a) understand that these messages go to a short code number that is entirely automated (is not monitored by a human) and the ability of our short code box to interpret your intent is severely restricted and, therefore, (b) you understand that unless you reply only with the word STOP, your intent to revoke your prior express permission may not be effective.
Furthermore, by agreeing to receive text messages, you hereby grant Texas Health express permission (without qualification) to respond to your cancellation request with a confirmation of cancellation text message that will confirm receipt of your cancellation request as well as indicate that you will no longer receive text messages from Texas Health. Furthermore, you agree that Texas Health will reasonably attempt to send you the confirmation of cancellation text message in a timely manner.
Texas Health will use automated technology to deliver text messages to you. By your activation of text messages, you give your consent to Texas Health to use such equipment to deliver automated text messages to the telephone or cell phone number(s) to which you have directed Texas Health to send these text messages.
Get Help or Support: To get help or answers to your questions, call 855-487-3926. From your mobile phone, you can request that we send you an additional text message that will include relevant contact information by replying HELP to the text message you received.
Pricing: Message and data rates may apply. Texas Health does not charge a fee for text messages, but mobile phone carrier charges may apply. Check with your wireless phone carrier for your plan details. By providing your consent to receive text messages from Texas Health, you approve any such charges from your mobile carrier. Charges for text messages or data usage may appear on your mobile phone bill or be deducted from your prepaid balance by your mobile carrier.
Carriers are not liable for delayed or undelivered messages.
Message frequency: Number of messages received varies per user. If you have opted in to receiving health, educational or marketing engagement messages via text, you expressly consent to receive text messages on these topics no more frequently than three times per week.
If you have opted into Texas Health text messages, you expressly consent and acknowledge that some messages are sent based on your interaction with your health plan, Texas Health services or the website, and will vary depending on your activity, including transactional or marketing information. Your mobile data will not be shared with third parties not affiliated with Texas Health in some way.
Short code 804804: You will only receive one verification code message per login. If your family member has enrolled to receive updated regarding your medical procedure, the message frequency will vary.
Spyware
TexasHealth.org does not deploy spyware or any software that aids in gathering information about a person or organization without their knowledge and which may send such information to another entity without the consumer's consent.
Site Sponsorship
Texas Health Resources is the sole sponsor of all content on TexasHealth.org. No other company or organization contributes funding for the site.
Texas Health Resources Corporate Office
612 E. Lamar Blvd., Suite 900
Arlington, TX 76011
682-236-7900