How Can we Help?

By visiting regularly, you will learn what your baby likes and does not like. Read, sing and talk to your baby. Your baby will know your smell and voice quickly. Also feel free to assist with changing diapers, bathing, dressing, feeding, calming, talking to and holding your baby. Find out from your nurse when these things happen during the day and night, so you can be available to do them and learn. Ask questions and talk about your concerns.

Partner With Your Nurse

Plan of care can be different between each infant, and their different care needs and can change often. Communicate with your bedside nurse to find out if anything has changed with your baby’s condition or care plan since you last spoke. The bedside nurse will provide useful education on how to care for your baby.

Attend the Daily Provider Visits

Each day, your provider will visit your infant to access their condition and make any necessary changes to the plan of care. Ask your nurse if parents are welcome during this time.

Although you may not want to be away from your baby, know that your baby is receiving quality, compassionate care while in the neonatal intensive care unit (NICU). Your baby’s care team of physicians on the medical staff, nurses and therapists are specially trained to care for sick babies.

Hospital Support Resources

The hospital has additional services to support you and your baby. You are likely to meet some of these individuals during your baby’s stay in the NICU including:

• Care Transition Managers will meet with you to provide assistance, support and referrals for dealing with the stress of having a baby in the NICU. The Care Transition Manager can also assist you with any financial, emotional, or family concerns. For issues of lodging and transportation, they can act as a referral for you while your baby is in the NICU. They also coordinate making the transition from hospital to home as smooth as possible.

• Registered Dieticians monitor what your baby is fed and how well they are growing. These dieticians are specially trained in infant nutrition, including human milk, vitamin/mineral supplements, and infant formulas. They will assist the doctors and nurses in ensuring that your baby has the appropriate diet to meet nutritional needs during their hospitalization and when you’re preparing to go home.

• Chaplains are available to meet with you to offer spiritual and emotional support. Although a chaplain is trained to work with people of all faiths, you may wish to have the chaplain facilitate a visit from a minister of your own tradition. The chaplain is also a resource person who can work with you as you consider baptism, anointing or other spiritual services.

Medical Care Team

The health care professionals you are most likely to meet during your baby’s stay in the NICU include:

• Neonatologists are pediatric doctors on the hospital staff specifically trained to care for sick and premature newborns in a hospital setting. There are a number of neonatologists who rotate through the NICU. They will manage your baby’s care until he/she is discharged. A neonatologist is available 24 hours a day, seven days a week.

• NICU Registered Nurses provide 24-hour bedside care throughout your baby’s hospitalization. These nurses are experienced and have received extensive training to work with sick babies. They are the persons with whom you will have the most contact and the greatest opportunity to discuss your baby’s progress.

• Neonatal Nurse Practitioners are registered nurses who have advanced education and specialized training in working with sick and premature babies. They work under the direction of the neonatologist, can perform many procedures and help direct your baby’s care.

Medical Support Services

The specialists and therapists you are likely to meet during your baby’s stay in the NICU include:

• Occupational Therapists (OT) focus on providing appropriate developmental care for preterm infants. Developmental care includes positioning to help babies remain in a calm state, providing gentle range of motion, touch and vestibular input, as well as parent education. They also provide early intervention for infants that have special needs such as Down Syndrome, spina bifida, or other diagnoses that can cause infants to have developmental delays.

• Respiratory Therapists (RT) in the NICU are trained to take care of babies with breathing problems. It is especially important for them to care for babies in the NICU because premature babies’ lungs are not fully developed. They also provide care to babies that require medical equipment to help them breathe.

• Lactation Consultants (LC) are health care professionals who are experienced in teaching you how to breastfeed your baby. The lactation consultant’s primary role is to provide you with education, assistance, and support while you gain confidence in breastfeeding your baby.

• NICU Palliative Care Team is an interdisciplinary team to support your family should your baby have complex medical needs. The team assists in advanced care planning and care coordination. Ask your medical provider or nurse for more information.

We know this time is confusing. The National Association of Neonatal Nurses and the March of Dimes provides comprehensive overviews of common NICU diagnoses, such as apneas, cardiac defects, chest tubes, gastroesophageal reflux, sepsis, respiratory distress and many others, as well as common tests your baby may have in the NICU.

• Read more about common NICU diagnoses
• Information on common tests performed in the NICU

Preventing the Spread of Illnesses

Babies in the NICU can get sick very easily. If you have the sniffles or allergy type symptoms, you may have a viral infection. If this is the case, please stay home and take care of yourself. If you have concerns or questions, feel free to talk to your baby’s nurse.

Preventing Infections

Cleaning your hands is the best way to stop the spread of disease. Before you or any visitors touch your baby, you should wash your hands and forearms with soap and water for at least 15 seconds or use the alcohol hand foam located in the dispensers on the walls in patient rooms and in the hallways. You should clean your hands after using the restroom, before eating, after sneezing or coughing, or any time they are dirty.

Immunizations

A newborn baby’s shots are a way of protecting your child against a variety of diseases that can be prevented.

• Information about immunizations provided by the Texas Department of Health Services
• Information about immunizations provided by the Centers for Disease Control and Prevention
• Information from the March of Dimes about vaccinations

According to the National Association of Neonatal Nurses, infants born sick or premature frequently endure numerous procedures during their stay. Parents and caregivers should routinely try to comfort the infant.

Learn more about infant pain management

There are several screenings that will be performed on your child while they are in the hospital. Early detection is key in preventing later speech and communication disorders.

• Information provided by the March of Dimes about general screening tests for newborns
• Information provided by the March of Dimes about the heart screen
• Information provided by the March of Dimes about the hearing screen
• Information provided by the March of Dimes about the blood screen

Touching and Holding

At first, touching may be too stimulating for your baby. Babies are comforted by your firm, steady touch. If your baby is very small, you can offer your finger for them to grasp or place their hand in yours. Remember a little goes a long way.

Skin-to-Skin (Kangaroo Care)

By holding your diapered baby on your bare chest, skin-to-skin is a way for you to be close with your baby. Moms and Dads can both do this. It helps regulate your baby’s breathing, helps keep your baby calm and relaxed, and helps the mother increase the amount of milk that she produces. You can change into a hospital gown or wear a button-down shirt to make Kangaroo Care (skin-to-skin) easier. You should plan on allowing plenty of time to hold your baby skin-to-skin.

You may find that with the activity that occurs once your baby is in the NICU, you have trouble knowing what you can and cannot do with your baby. Your baby’s nurse and doctor are the best people to tell you what your baby can tolerate.

Additionally, your baby needs uninterrupted sleep to grow. You can help make sure that your baby is getting good sleep by using a soft voice, keeping the lights low, and letting him/her sleep between his/her feeding times without being disturbed.

Texas Health Allen has a Level II NICU to care for your baby after your birth.

Location and Parking

The NICU is located inside The Family Birthplace on the 3rd floor of the main hospital building.

Parent Involvement and Visitation

We realize you may want additional people to offer support during your stay. For this reason, the NICU has an open-access policy for families. Parents are welcome 24 hours a day, and we want you to be part of the care discussions. You are encouraged to spend as much time as you can with your baby. This time will give you a better understanding of your baby’s needs.

Friends and Family Visiting Information

• Parents, grandparents and siblings at least 3 years of age may visit your baby.
• Other visitors age 13 and over are welcome to visit when accompanied by the baby’s parents.
• Big brothers and big sisters are encouraged to visit, but visitation may be restricted for siblings under 16 during RSV and flu season.
• To maintain a quiet environment, we ask that there are only two people at the bedside at one time.
• Guests will be asked to check their cell phones and any bags at the NICU front desk. These items may remain with your guests after check-in or may be placed in available storage compartments in the NICU.

Family Waiting Area

There is a nearby waiting area TVs, couches, internet access, a children’s table and chairs for additional guests.

Staying Overnight

As a courtesy, Texas Health Allen offers boarding rooms to parents of NICU babies to allow them to be near their baby and involved in his/her care. Room availability will be determined by the charge nurse on a day by day basis, based on hospital needs.

To contact the NICU, call 972-747-6465.

Texas Health Alliance has a Level II NICU to care for your baby after your birth.

Location and Parking

The NICU is a closed unit (secure) located on the 4th floor of the hospital. Visitors arriving during daytime hours (6 a.m. to 9 p.m.) should park near the main entrance to the hospital. Visitors who arrive after 9 p.m. should enter the hospital through the Emergency Room entrance.

Parent Involvement and Visitation

We realize you may want additional people to offer support during your stay. For this reason, the NICU is open to parents and families around the clock, except from 6:45 a.m. to 7:15 a.m. and 6:45 p.m. to 7:15 p.m. daily for shift change. We encourage you to be part of your baby’s care discussions and to spend as much time as you can with your baby. This time will give you a better understanding of your baby’s needs.

Friends and Family Visiting Information

• Parents, grandparents and siblings at least 3 years of age may visit your baby.
• Other visitors age 13 and over are welcome to visit when accompanied by the baby’s parents.
• Big brothers and big sisters are encouraged to visit, but visitation may be restricted for siblings during RSV and flu season.
• Parents may bring in visitors of their choosing.

Family Lounge

A nearby waiting area that offers families and visitors Internet access, TVs, couches, vending machines, a children’s table and chairs, and a quiet space for private reflection or consultations with physicians on the medical staff. Lockers are also available at the entrance to the NICU for parents to store belongings.

Books for NICU Babies

Texas Health Alliance has a special program that provides books for parents to read to their infants while in the NICU. The books, located in Winnie’s Wagon, were donated by a girl who stayed in the NICU as a baby. On her first birthday, she donated the books and special wagon to the NICU to make sure all parents have the opportunity to read to their infants.

CPR Training

At discharge, parents will receive a self-teaching CPR video and CPR doll.

Support for Special Circumstances

Prayer beads are offered through Pastoral Services and available from nursing personnel for those times when a little extra reflection and support may be needed. Please ask the nursing personnel about access to prayer beads.

To contact the NICU, call 682-212-3490.

Texas Health Arlington Memorial has a Level III NICU to care for your baby after your birth.

Location and Parking

The NICU is a closed (secure) unit located on the 1st floor of the hospital by the north entrance. Visitors should park in the east visitors lot.

Parent Involvement and Visitation

We realize you may want additional people to offer support during your stay. For this reason, parents are welcome 24 hours a day except between the hours of 6:30 and 7:30 a.m. and 6:30 and 7:30 p.m. to provide privacy for all families during shift change. We also request that you refrain from visiting/having visitors from 12:30 p.m. to 1:30 p.m. daily to provide a quiet time for newborns.

Friends and Family Visiting Information

Parents may accompany one other guest who is 16 years of age or older at the baby’s bedside for visitation. There must always be one parent with a baby ID wristband on at the bedside to ensure security for all babies in the NICU. To maintain a quiet environment, we ask that there are only two people at the bedside at one time.

Family Lounge

The NICU has a family lounge with Internet access, TVs, couches, a children’s table and chairs, and a private room for consultations with physicians on the medical staff.

Texas Health Dallas has a Level III NICU to care for your baby after your birth.

Where the NICU Is Located and Parking

The NICU is located on the 3rd floor of the north building in the Margot Perot Center. Convenient parking is in Lot 1 or Lot 11.

Parents in the NICU

Parents are welcome 24-hours a day. You are encouraged to spend as much time as you can with your baby.

To enter the NICU, you will need the ID band that you receive when the baby is born or parent badges are available at the main NICU desk for $5. You can call for condition updates from home 24 hours a day by calling 214-345-2647 (you will need the baby’s medical ID number).

Siblings Visiting

Whenever a sibling visits, you will be asked a few questions about their health, and we will take their temperature to make sure they do not have a fever. If siblings are visiting and need a break from the bedside, they may spend time in the family lounge as long as there is an adult present to supervise them. Please note that during RSV and flu season, the regulations will change, so ask your baby’s nurse for more information.

Additional Visitor Policies

• Visitors, when accompanied by a parent of the baby, are welcome at all times other than between 6:30 and 7:30 a.m. or 6:30 and 7:30 p.m.
• We ask that no more than two visitors be present, with the parents, at a time.
• Grandparents may visit without the parents except from 6:30 - 7:30 a.m. and 6:30 - 7:30 p.m. Grandparents may not bring their own visitors.

Parental Involvement With Care

Parents are considered a vital part of the care team. Key support services for parents include:

• Board-certified lactation specialists
• Kangaroo-care (skin-to-skin) education
• Emotional and educational support from NICU nurses
• Consultations with a staff neonatologist
• Post-discharge follow-up by a staff-development pediatrician
• Scent cloths are available to keep by your baby when you are away. Smelling your scent helps comfort the baby.

NICU Family Lounge

In addition, the unit provides a family lounge with computers, Internet access, a washer and a dryer, a refrigerator, TVs, couches, a vending machine, a children’s table and chairs, and Rachel’s Room, a quiet space for private reflection or consultations with physicians on the medical staff.

NICU Support Groups

The Tender Loving Care group meets regularly to discuss NICU experiences. There is a calendar of upcoming events in the family lounge or ask your bedside nurse.

Beads of Bravery

Beads of Bravery is a special program that honors the milestones achieved during a patient’s unique journey. Upon admission to the NICU, all babies are given a string with beads that spell the baby’s first name. For every test or treatment, the newborn receives in the NICU, the baby will be eligible for a new bead on their string. The beads are distributed at the support group meetings in the family lounge.

Texas Health Denton has a Level III NICU to care for your baby after your birth.

Location and Parking

The NICU is a closed unit (secure) located on the 5th floor of the main hospital. Visitation is open throughout the day except during the hours of 6 a.m. to 8 a.m., and 6 p.m. to 8 p.m. for shift changes. Parents of NICU infants are welcome 24 hours a day.

Spacious Private NICU Rooms

Texas Health Denton has an all private room, 16-bed NICU that allow parents to privately care for and room- in with their infants. Each room has:

• A sleeper sofa for parents to stay overnight
• A comfortable nursing chair
• Television, cable and free WIFI
• Color adjustable ceiling lighting

Parent Involvement and Visitation

You are encouraged to spend as much time as you can with your baby. This time will give you a better understanding of your baby’s needs. We realize you may want additional visitors for support during your stay. For this reason, the NICU has an open-access policy for families. Parents of NICU infants are welcome 24 hours a day, and we encourage you to be part of the care discussions. You are encouraged to spend as much time as you can with your baby. Visiting will give you a better understanding of your baby’s needs.

Friends and Family Visiting Information

Parents can make the decision on who can come with them to visit their child. However we do ask for the following:

• Visitors may visit at any time with the parents, except from 6:30- 7:30 a.m. and 6:30- 7:30 p.m.
• Teach your visitors to wash their hands and use hand sanitizer before touching your baby
• No more than two visitors be present, with the parents, at a time; additional visitors can wait in the Family Lounge
• No one with a fever or rash should come into the unit.

Grandparents Visitation

With the parent’s permission, grandparents are allowed to visit without the parents and will be given a special identifying badge.

Sibling Visitation

Whenever your other children visit your infant, you will be asked a few questions about their health, and we will take their temperature to make sure they do not have a fever. During cold and flu season, siblings will not be allowed to visit unless they are over the age of 16.

Arm Bands

Parents should wear the arm band provided to you by the Labor and Delivery/ NICU staff. If the father will not be involved, the mother of the baby may choose one other person to wear the other band if the father will not be involved. This person will be able to come into the NICU at any time when they present their arm band.

Parent and Parking Badges

You will receive one parent badge that gives you access into our secure unit and two parking badges to get you in and out of the parking garages. We ask that parents be the only one to use the badges. Please return your badge to your baby’s nurse on discharge day.

Texas Health Flower Mound has a Level II NICU to care for your baby after your birth.

Location and Parking

The NICU is a closed unit (secure) located on the 3rd floor of the hospital. Visitors arriving during daytime hours should park near the main entrance of the hospital. If arriving at night, visitors should park and enter through the Emergency Room entrance, where you will be escorted to the 3^rd floor by our security officer.

Parent Involvement and Visitation

Parents are welcome 24 hours a day, and we encourage you to be part of the care discussions.

Friends and Family Visiting Information

See the latest COVID-19 visiting guidelines.

Checking On Your Baby

Your baby will be listed in the NICU under the mother’s last name. When calling to check in on the baby, please use this information and the baby’s band identification number to obtain information.

Family Lounges

There is a comfortable waiting area with a coffee station, vending machines, seating, and usb plug access for charging of electronic devices.

Food in the NICU

We encourage parents to leave the unit to eat their meals. You may have a light snack but ask that you eat meals away from the bedside.

Breastmilk Storage

Parents will have the ability to check their milk into the system. Parents can store one bin full of milk in the freezer. Additional milk can be stored at home and brought to the NICU as needed in freezer containers.

Easing the Transition to Home

The NICU provides a room where parents can spend the night with their infant the night prior to discharge. This gives parents the chance to experience caring for their child on their own, with the security of caregivers close by.

Texas Health Fort Worth has a Level III NICU to care for your baby after your birth.

Texas Health Fort Worth’s 65 bed NICU cares for over 600 babies every year. Neonatologists and specialists on the medical staff are available 24 hours a day, 7 days a week to care for premature or critically ill babies. Texas Health Fort Worth is connected to Cook Children’s Hospital by skybridge. Moms are able to go back and forth to visit if your baby is admitted to Cook Children’s.

Parents Involvement and Visiting

The NICU welcomes parents and family 24 hours a day. From 6:30 a.m.-7:30 a.m. and 6:30 p.m. -7:30 p.m. we ask that only parents be at the bedside. During this time nurses are changing shifts, and we encourage parents to be part of the care discussions. You are encouraged to spend as much time as you can with your baby to help you better understanding of your baby’s needs.

Friends and Family Visiting Information

• Parents, grandparents and siblings at least 3 years of age may visit your baby in the NICU.
• Other visitors age 13 and over are welcome to visit when accompanied by you.
• To maintain a quiet environment, we ask that there are only two people at the bedside at one time.

Cell Phone Usage

We ask that parents and visitors please respect these guidelines for the safety of our patients:

• Before you scrub, turn your phone to silent or vibrate and place in a plastic bag.
• Please do not remove your phone from the bag when you are visiting your baby because cell phones carry many germs which can infect your baby.
• Please step out of the pod to make or take phone calls and do not remove your phone from the bag.
• Please do not FaceTime or Skype from the bedside, instead, we encourage you to see your baby through the camera in their bassinet.
• If your baby is in the Special Care Nursery, you may accept calls, FaceTime or Skype.

Quiet Time for Bonding

The NICU has Quiet Time from 12 p.m. to 2 p.m. to give parents a time to rest and bond with their babies. This is also a good time to practice kangaroo care.

24/7 On-Site Neonatologist 

Our NICU patients will have a neonatologists and neonatal nurse practitioners on the medical staff are on duty throughout the day and night. One of them will talk to you about any changes in your baby’s care. Please refer questions about your baby’s care to the attending physician or nurse practitioner. 

Support for Parents

The NICU has the Celia Winn Spaans Family Support Room, which has a family-style sitting area with a TV, refrigerator and microwave. Additionally, Texas Health Fort Worth has a NICU Helping Hands program on campus. This program provides a number of services to assist parents such as:

• Providing parent education literature
• Organizing educational opportunities and craft events for families
• Serving as a resource for parents.

Bead Program for Babies

During your baby’s stay in the NICU, Texas Health Fort Worth has a special program that honors the milestones achieved during a patient’s unique journey. The beads help parents tell their infant’s own story of bravery. For each test or treatment the newborn receives in the NICU, the baby may be eligible for a new bead for their string.

Rooming-In Before Discharge

You may have the opportunity to spend a night or two with your baby in a room that is conveniently located in the NICU. This can help build your confidence before bringing your baby home.

Private Patient Rooms Available

Our Special Care Nursery has private rooms that may be available to you during your stay when your baby reaches certain milestones. Parents can stay overnight with your baby in these rooms.

Texas Health Frisco has a Level II all private, single room NICU.

Parent Involvement and Visitation

The NICU welcomes parents 24 hours a day. You will need to show your baby’s birth ID band and your driver’s license to enter the NICU.

Friends and Family Visiting Information

We realize you may want additional people to offer support during your baby’s NICU stay. For information on family and friends visiting, please speak with your baby’s nurse.

Texas Health HEB has a Level III NICU to care for your baby after your baby’s birth.

Texas Health HEB’s 16-bed NICU cares for nearly 230 babies a year. The NICU is staffed by neonatologists on the medical staff at Texas Health HEB and neonatal nurse practitioners who provide care for premature, high-risk and ill infants 24 hours a day, 7 days a week.

Location and Parking

The NICU is a closed (secured) unit located in the Siratt Women’s Center on the first floor of the hospital. Entrance to the Siratt Women’s Center can be accessed through the main entrance of the hospital or through the Emergency Room entrance.

Parent Involvement and Visitation

The NICU has an open-access policy for families and caregivers. Parents are welcome 24 hours a day and we encourage you to be a part of the care discussions.

• After delivery, you and your support person will be given an arm band. This arm band helps verify the infant to the parents. Please keep this arm band until your infant is discharged from the NICU.
• From 6:30 a.m. to 7:30 a.m. and 6:30 p.m. to 7:30 p.m., we ask that only parents be at the bedside during this time for the nurses changing shifts.
• You are encouraged to spend as much time as you can with your baby to help you better understand your baby’s needs.

Family and Friends Visiting Information

• Parents, grandparents, and siblings at least 3 years of age may visit your baby in the NICU.
• Other visitors age 13 and over are welcome to visit when accompanied by you.
• To maintain a quiet environment, we ask that there are only two people at the bedside at one time.
• Visitation may be restricted due to Flu, RSV, or COVID rates in the community.
• If you feel sick or have a fever we ask that you do not visit to protect your Any person who has a temperature over 100F must be fever free for 24 hours without the use of fever reducing medication before entering the NICU.
• Guests will be asked to place their cell phones in a plastic bag and place any additional bags in the NICU parent lockers.
• Near the NICU parent lockers there is a corner space for parents and siblings. Information regarding the SENSE program, children’s books to read to your baby, and coloring materials for siblings are available.

Cell Phone Usage

We ask that parents and visitors please respect these guidelines for the safety of our patients:

• Before you scrub, turn your cell phone to silent or vibrate and place it in the plastic bag
• Please do not remove your phone from the bag when you are visiting your baby because cell phones carry many germs which can infect your baby
• Please step out of the pod to make or take any phone calls
• Please do not FaceTime or Skype from the bedside. Instead, we encourage you to see your baby through the camera in their bed.

Family Lounge and Restroom

There is a family lounge with internet access, TVs, chairs, and a quiet space for private reflection or consultations. There is also a guest restroom outside of the NICU area.

Checking on Your Baby

Your baby will be listed in the NICU under the mother’s last name. When calling to check in on your baby, please use the last name and the baby’s identification band number to obtain information. Only people listed on the release of information consent (outside of parents) will be able to get information on your baby.

Breastmilk Storage

Parents will have the availability to check breastmilk into the MOMs system. Parents can store two bins full of milk in the freezer. Additional milk can be stored at home and brought to the NICU as needed. When bringing frozen milk up to the NICU, please ensure that a cooler is used to keep the milk frozen during transport.

Easing the Transition to Home

The NICU provides a room where parents can spend the night with their infant the night prior to discharge. This gives parents the chance to experience caring for their child on their own, with the security of caregivers close by.

CPR Class

Prior to discharge, parents are encouraged to sign up for an in-person CPR class. If parents are unable to attend an in-person CPR class, they will watch the CPR infant videos either in the unit or rooming-in room.

Texas Health Plano has a Level IV NICU available to provide advanced care for your baby after your birth.

NICU Location

The NICU is located on the 3rd floor of Tower C.

Visiting Policy

The NICU has an open-access policy for families. Parents are welcome 24 hours a day. To enter you will need the baby’s birth ID band and a driver’s license. You can also get condition updates 24 hours a day by calling 972-981-7611 – please be sure to have your baby’s birth ID number ready to obtain this information.

Additional Visiting Policies

• After arriving at the NICU, you will be asked to select up to 4 additional individuals who will be allowed to visit your infant throughout their stay. No other visitors other than these 4 individuals and the parents will be allowed to visit the baby in the NICU.
• Visitors, when accompanied by a parent of the baby, are welcome at all times other than between 6:30–7:30 a.m. or 6:30–7:30 p.m.
• Only four individuals may be at an infant’s bedside at any one time.
• Electronic devices may be used after they are wiped down with a hospital disinfectant wipe.
• Visitation is restricted for siblings during flu season (October-April).
• Whenever anyone visits your child, they will be asked a few questions about their health and we will take their temperature to make sure they do not have a fever. Additionally, immunization records for children under the age of 16 will need to be reviewed and placed on file prior to their first visit.

Support for Parents

Parents are considered a vital part of the care team. Key support services for parents include:

• Board-certified lactation specialists
• Kangaroo-care (skin-to-skin) education
• Emotional and educational support from NICU nurses
• Consultations with a staff neonatologist
• Peer-parents available for phone or bedside support through our Care Transition Management and NICU volunteer teams
• Post-discharge follow-up by a staff-development pediatrician
• Scent cloths are available to keep by your baby when you are away to help comfort the baby

Monthly Support Lunch

A parent craft lunch is held once a month. This is a time for parents to mingle with other parents experiencing the same celebrations and frustrations and share their experiences. The upcoming date for the lunch will be posted in the unit. 

Waiting Room

There is a family lounge with Internet access, TVs, sitting areas, a beverage vending machine and a quiet space for private reflection or consultations with physicians on the medical staff.

Homeward Bound and Infant CPR Class

Prior to discharge, please connect with the front desk staff for the date of the next upcoming class.

Texas Health Rockwall has a Level I NICU to care for your baby after your birth.

Location and Parking

The NICU is a closed unit (secure) located on the 4^th floor of the hospital. Visitors arriving during daytime hours should park near the main entrance to the hospital. Visitors who arrive after 9 p.m. should enter through the hospital through the Emergency Room entrance.

Parent Involvement and Visitation

We realize you may want additional people to offer support during your stay. For this reason, the NICU has an open-access policy for families. Parents are welcome 24 hours a day, and we want you to be part of the care discussions. You are encouraged to spend as much time as you can with your baby. This time will give you a better understanding of your baby’s needs.

Friends and Family Visiting Information

• Parents, grandparents and siblings at least 3 years of age may visit your baby. Siblings must have up-to-date immunizations and provide record
• Other visitors age 16 and over are welcome to visit when accompanied by the baby’s parents.
• Big brothers and big sisters are encouraged to visit, but visitation may be restricted for siblings under 16 during RSV and flu season.
• To maintain a quiet environment, we ask that there are only two people at the bedside at one time.
• Guests will be asked to check their cell phones and any bags at the NICU front desk. These items may remain with your guests after check-in or may be placed in available storage compartments in the NICU.

Breastmilk Storage

Parents have the ability to check their milk with the NICU nurses. Parents can store one bin full of milk in the freezer. Additional milk can be stored at home and brought to the NICU as needed in freezer containers.

Easing the Transition to Home

Texas Health Rockwall offers a room where parents can spend the night with their infant the night prior to discharge. This gives parents the chance to experience caring for their child on their own, with the security of caregivers close by. Please speak with a nurse about room availability.

Texas Health Southwest Fort Worth has a Level III NICU to care for your baby after your birth.

Location and Parking

The NICU is a closed unit (secure) located on the 2nd floor of the Pease Tower. Visitors arriving during daytime hours (7 a.m. to 10 p.m.) should park near the front atrium entrance. If arriving at night (10 p.m. to 7 a.m.), visitors should park and enter through the Emergency Room entrance.

Parent Involvement and Visitation

We realize you may want additional people to offer support during your stay. For this reason, the NICU has an open-access policy for families. Parents are welcome 24 hours a day, and we encourage you to be part of the care discussions.

Friends and Family Visiting Information

• Parents, grandparents and siblings at least 3 years of age may visit your baby.
• Other visitors age 13 and over are welcome to visit when accompanied by the baby’s parent.
• Big brothers and big sisters are encouraged to visit, but visitation may be restricted for siblings during RSV and flu season.
• To maintain a quiet environment, we ask that there are only two people at the bedside at one time.
• There are storage lockers located within your NICU for additional belongings.

Checking On Your Baby

Your baby will be listed in the NICU under the mother’s last name. When calling to check in on the baby, please use this information and the baby’s band identification number to obtain information.

Family Lounges

There are two waiting areas on the 2nd floor offer a coffee/water station, comfortable seating and phone charging stations (available in the atrium waiting area only).

Food in the NICU

We encourage parents to leave the unit to eat their meals. You may have a light snack but ask that you eat meals away from the bedside.

Breastmilk Storage

Parents will have the ability to check their milk into the system. Parents can store two bins full of milk in the freezer. Additional milk can be stored at home and brought to the NICU as needed in freezer containers.

Easing the Transition to Home

The NICU provides a room where parents can spend the night with their infant the night prior to discharge. This gives parents the chance to experience caring for their child on their own, with the security of caregivers close by.

Typically, your baby is close to going home when they can:

• Stay warm on his/her own
• Breathe normally and maintain a normal heart rate
• Breathe room air or be stable on home oxygen
• Complete all feedings for 48 hours from breast or bottle
• Consistently gain weight (may not apply for shorter stays, ask your nurse)

Discharge Paperwork and Medical Records

You should receive a copy of the baby’s discharge summary when your baby leaves the NICU. Make sure to keep the discharge summary in your diaper bag so that you have it for all doctor’s appointments.

To request your baby’s medical record or if you need additional information please contact the Health Information Services Department.

Birth Certificate

To obtain copies of your child’s birth certificate or social security information, you can contact the appropriate government agency.

Get more information on requesting your child's birth certificate or social security information.

When the above goals are being met, it’s time to start thinking about the following:

• Do you have the supplies you need?
• Do you feel comfortable feeding your baby?
• Do you know how to install and operate your car seat?
• Will it be possible to room-in with your baby the night prior to going home?

Some babies require special equipment when they go home. The neonatologist will determine if your baby requires any of this equipment at home. The Care Transition Manager will coordinate with the home equipment company to set up a session to teach you how to use it. Consider buying baby clothes that can comfortably fit any equipment that your baby may be using.

Car Seat Test in the NICU

Some babies may have a car seat test prior to going home. This test is done to make sure that your baby is breathing well while sitting in his car seat for a certain amount of time. Should you have any questions about car seat safety or would like to have some help with the installation of the car seat, please speak with your baby’s nurse.

Car Seat Installation Appointments

Texas Health offers Car Seat Safety Check Appointments which can assist you with making sure your car seat is correctly installed. Make a car seat installation appointment online by calling 1-877-THR-Well.

Talk with your baby’s nurse about preparing a place for baby at home. Some typical baby shower gifts are not safe for a baby. Items to avoid include:

• Extra padding or inserts for your baby’s car seat
• Cushions that are sold to help keep your baby in a certain position in his/her bed
• Bumper pads for the baby’s crib at home
• Home monitors that promise to reduce the risk of SIDS
• Many of the same kind of bottle or nipple. Your baby may not eat well from a particular bottle or nipple style at home.

According to the American Academy of Pediatrics, the best place for your baby to sleep is in a bassinet or crib. If you have multiples (twins, triplets or more), put each baby in his own bassinet or crib. Follow this information based from the State of Texas Department of Family and Protective Services Room to Breathe Initiative:

Alone in a Crib

• No adults, children or pets with your baby
• No blankets, pillows, bumpers or toys

Back With No Blankets

• Sleep on the back
• Not on their side or stomach

Cool Temperature in a Crib

• Sleep in a crib with a fitted sheet on a firm mattress
• Dress your baby lightly, and if needed use a sleep sack for warmth
• Keep the room at a cool temperature

Sleepy or Smokey

• Do not fall asleep with your baby
• If sleepy, put your baby back in the crib
• Never smoke around or expose your baby to second-hand smoke

For more information about keeping your infant safe while sleeping, visit the March of Dimes.